Privacy Policy

We are aware of the importance of protecting the privacy and rights of individuals with regards to their personal information. This is our privacy policy which helps in understanding how we collect, store, use, disclose and give access to personal information. In other words, the privacy policy covers how we manage the personal information we hold about you.

Meaning of personal information?

In this policy personal information refers to information that can be used to identify you including your name, age, address, gender, contact information and/or financial information.

How we collect personal information

We collect personal information directly from you in the following ways:

by telephone, letter, email or other form of communication

through your access and use of our website including information collected on an aggregate basis as you and others browse our website. The website may use cookies and tracking technology depending on the features offered. Personal information cannot be collected via cookies and other tracking technology. But if you have previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties including cookies.

by entering a contract with us or applying or enquiring about our products or services

by contacting in a way that gives us personal information for example completing surveys

We may also collect personal information from third parties including:

third parties such as credit reporting agencies, law enforcement agencies and government entities, financiers, moving companies, property maintenance companies, or debt collection agencies.

references provided by previous landlords, property managers and/or other tenants.

your representatives including lawyers, accountants, and financial advisers.

If we cannot collect your personal information

You are not under any obligation to provide us with your personal information. But if you don’t provide the information or restrict our ability to deal with it, we may not be able to:

provide you with the services you want or to the standard that we otherwise could

provide you with information about services that you may want or find useful

adjust our web services to your preferences or deliver content on our Web Services in a way that we otherwise might be able to.

Purpose in collecting personal information

We collect personal information about you so that we can carry out our business and provide services to you of the best quality possible. Any information that we collect will not be used in ways that do not reflect the original purpose for which the personal information was collected.

We collect, hold, use and disclose your personal for the following purposes:

to provide products and services to you.

to communicate with you and deal with your enquiries or queries or inform or advise you about new products and services.

for administrative, quality control, marketing, promotional, planning, research, statistical analysis and service development purposes.

to provide your updated personal information to contractors or service providers

to update our records and keep your contact details up to date

to process and respond to any complaint made by you

to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator.

Who we disclose personal information to

We may disclose your personal information to:

our employees, licencees, contractors, or service providers for the purpose of operation of our business, fulfilling requests by you, and to provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors, insurers, auditors and consultants.

financiers and credit bureaus and other related reporting agencies and institutions

New Zealand Police, the Ministry of Justice and other related government agencies as required

landlords and their related software providers

suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes

a purchaser or assignee of Earth Property Management where we sell part or all the business to that entity.

other parties who are permitted or required to receive the permitted information by law

any organization for any authorised purpose with your express consent.

How you can access and correct your personal information

You may request access to any personal information we hold about you at any time by contacting us at rentals(at)epmnz(dot)co(dot)nz or 027 279 3134 to confirm if whether we hold information about you, request access to your information or correct it. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

If you believe that your personal information which we hold is incorrect, incomplete or inaccurate, then you can notify us and request it to be corrected. If it relates to data such as credit reports or tenant history, you can request it from the credit bureaus. There may be situations where we cannot provide you access to the personal information we hold. For example, where it would breach somebody else’s right to privacy or would endanger someone else’s safety.

How to complain about a breach of privacy

If you believe that your privacy has been breached, please contact us at rentals(at)epmnz(dot)co(dot)nz or 027 279 3134 so that we can investigate it. We will try to respond to your complaint promptly and outline options as to how this matter may be resolved.

Changes to the Privacy Policy

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Security

Our website is linked to the internet and the internet is inherently insecure. We cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links to other websites

Our website may contain links to other websites. We do not make any representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website.

How to contact us

if you have any questions about this privacy policy or concerns regarding the handling of your privacy, please contact our office at

Earth Property Management

2-6 Raddock Place, Half Moon Bay, Auckland 2012, New Zealand

Email: rentals(at)epmnz(dot)co(dot)nz